Disputes with Your Current ERP Vendor
Does Your ERP Vendor Owe You Money?
Whether it's incompetent consultants, misrepresented software or other matters—all these items add risk and usually costs to your ERP project. In most businesses the seller readily takes responsibility for poor performance. Oddly though, blame-shifting is very common in the ERP industry. Further, most products and services with a recurring sale are priced fairly—lest the customer go elsewhere. But not in the ERP industry, because after the original sale the buyer’s risk and cost of changing ERP is huge. ERP industry contracts reinforce this unilateral control culture. The typical terms have ERP sellers and implementers responsible for nothing that truly matters. With these forces in place it's virtually certain most ERP buyers will be or have been unfairly charged or had other illegitimate soft costs forced on them.
However, there are options for ERP buyers to improve their commercial controls with an ERP vendor.
Improving Commercial Terms/Costs with Your Existing ERP Vendor: Most ERP buyers are under the dark cloud of terrible commercial terms. To assess your situation, access our white paper on this topic and learn about techniques to improve your status over time. Such improvements can be a strong lever to enable buyers to exert their legitimate point of view on commercial matters and usually realize reasonable results quickly. Further, most subsequent disputes can be avoided by the ERP buyer's improved strength.
Current ERP Vendor Dispute: For ERP buyers dealing with ERP over-charges and other disputes, follow this link to our commercial website for ways our experience and reputation can be leveraged for you now. Deep inside knowledge on the motivation and culture of the ERP industry is usually important to compel the actions you seek and avoid poor results, including litigation that usually leads to high costs and frustration for the ERP buyer.
